Endicott College Elevates Workday Operations with AMS Partnership from teamUpHR

The Challenge: Maximizing Workday with Lean Resources

Endicott College, a vibrant institution with a diverse workforce of 600 full-time and 1000 part-time employees, relies heavily on Workday for its Human Capital Management (HCM) operations, including Adaptive Planning. Despite Workday's robust capabilities, the college faced a common challenge: optimizing and extending its Workday environment with its limited internal functional support. Having only one dedicated individual for Workday HCM functional support, they often were stretched thin, and found themselves needing specialized expertise for complex configurations, functional enhancements, and ongoing maintenance. This created a bottleneck for strategic initiatives and efficient issue resolution, impacting the overall user experience for faculty and operations.

The Solution: A Referral to Reliability for Endicott

Recognizing the need for external expertise, Cindy Larkin, Director of Benefits & HRIS, sought a partner who could provide consistent, high-quality Workday support. A referral from a common acquaintance led her to teamUpHR. After nearly a year of collaboration, the partnership has proven to be an invaluable extension of Endicott's internal team.

The Partnership in Action: Expertise, Responsiveness, and Proactive Support

Cindy Larkin values the service provided by teamUpHR, noting their responsiveness, the quality of their consultants, and their proactive approach.

"Our Account Executive, Nick, is incredibly responsive," notes Cindy. "He provides quick turnarounds for inquiries and project proposals, and his demeanor is always positive. What truly stands out is his proactive approach – he quickly recognized when a consultant wasn't the right fit and promptly found a new, excellent replacement. He even anticipates our needs before I fully realize them myself."

The teamUpHR team members have seamlessly integrated with Endicott's operations, tackling critical projects with efficiency and deep knowledge such as:

• Workday Learning Implementation: TeamUpHR successfully configured and deployed the Title IX training on Workday Learning, ensuring compliance and reaching over 1700 learners.

• Faculty Merit Process: They provided crucial support in configuring and optimizing the complex faculty merit process within Workday.

• Reasonable Assurance Letter: They developed a custom report-based solution to identify the audience and utilized a campaign to distribute the letter through Workday versus them having to email.

• Benefits Configuration: Ongoing support for intricate benefits configurations has ensured accuracy and smooth operations.

Cindy emphasizes the immediate value: "The team is quick to resolve items because they know how to do it. We're paying for 'doing' instead of 'research,' which saves us immense time, money and effort." Furthermore, teamUpHR's support extends to critical production moves, ensuring smooth and reliable operation. The consistency of service was particularly evident when a consultant went on maternity leave; their replacement consultant provided equally stellar support, demonstrating the depth of expertise across the teamUpHR roster of six AMS members.

Tangible Results: Enhanced Efficiency and Compliance

The partnership with teamUpHR has yielded significant, measurable results for Endicott College:

• Broadened Reach for Critical Training: The successful Workday Learning implementation for Title IX training enabled the college to efficiently deliver mandatory courses to 1700 learners annually, ensuring widespread compliance.

• Streamlined Processes: The expertise provided for the faculty merit process and benefits configuration has led to more efficient and accurate workflows.

• Operational Confidence: The ongoing, expert support means Endicott can confidently manage complex Workday tasks and leverage the platform's full potential, including the timely generation of critical documents like the reasonable assurance letter.

"With teamUpHR, we have truly experienced what it means to have an extension of our team," Cindy concludes. "Their experienced consultants, proactive service, and deep Workday knowledge allow us to achieve more, faster, and with greater confidence. It's a partnership that truly drives value."

By leveraging teamUpHR's Application Management Services, Endicott College has effectively scaled its Workday capabilities, ensuring operational excellence and strategic advancement without the burden of extensive internal resource allocation.